How do I find products on XEIJAYI?
Use the search bar at the top of our website to search by product name, color, collection, or keyword.
You can also browse products by category, including:
- Gel Polish
- Cat Eye Gel
- Builder Gel
- Poly Gel
- Nail Art Supplies
- Nail Tools & Accessories
Do you ship internationally?
Yes. XEIJAYI proudly ships to customers worldwide.
Shipping times vary depending on your location. Once your order ships, you will receive a tracking number via email.
How long does shipping take?
Estimated delivery times:
- United States: 6–18 Business Days
- Canada & Europe: 7–20 Business Days
- Australia & New Zealand: 8–20 Business Days
- Asia: 7–20 Business Days
- Central & South America: 15–30 Business Days
- Africa: 15–45 Business Days
Please note that delivery times may vary due to customs processing, holidays, or carrier delays.
What payment methods do you accept?
We accept:
- PayPal
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
- Stripe Secure Payments
All payments are processed through secure and encrypted payment gateways.
How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking information.
If you have not received tracking details within a few days of placing your order, please contact us at support@xeijayi.com.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the item received
- A brief description of the issue
Our support team will review the issue and arrange a replacement, reshipment, or refund when appropriate.
Are XEIJAYI products suitable for beginners?
Absolutely.
Our products are designed for both beginners and professional nail artists. Many product pages include detailed instructions to help you achieve salon-quality results at home.
How do I contact customer support?
We’re always happy to help.
Email: support@xeijayi.com
Our support team typically responds within 24–48 business hours.
Is my payment information secure?
Yes.
All transactions are protected using industry-standard encryption and are processed securely through trusted payment providers. XEIJAYI does not store your complete credit card information.
What is your refund policy?
If your order is lost, arrives damaged, or you receive the wrong item, please contact our support team.
For complete information, please visit our Refund & Return Policy page.