Refunds & Returns Policy

Last Updated: June 2026

At XEIJAYI, customer satisfaction is our top priority. If you experience any issues with your order, we’re here to help.

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

If you need to modify or cancel your order, please contact us immediately at:

Once an order has entered processing or has been shipped, it can no longer be cancelled.

You may be eligible for a refund or replacement if:

To request assistance, please contact us with:

If you wish to return an item:

The product must be unused and in its original condition
The item must be returned in its original packaging
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect

Please contact our support team before returning any items.

Refunds cannot be issued if:

An incorrect shipping address was provided during checkout
The package was refused by the customer
The order could not be delivered due to customs restrictions or import regulations in the destination country
The item has been used, damaged, or altered after delivery
Delivery delays occur due to circumstances beyond our control, including natural disasters, customs inspections, strikes, or carrier disruptions

Once approved, refunds will be issued to the original payment method.

Estimated refund processing times:

Depending on your bank or payment provider, additional processing time may apply.

For all refund, return, or replacement requests, please contact:

XEIJAYI Customer Support